Feature

Route responses instantly with Custom Reply

Give every campaign its own reply‑to address and make sure answers land in the right inbox—every time.

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Sharper follow‑ups

Custom Reply keeps conversations organized by sending replies straight to the people who can act on them.

Campaign‑Specific Reply‑To

Pick a unique reply address for each send—sales, support, or a single teammate.

  • Sales promos reach the revenue squad, not support
  • Onboarding replies hit help desk instantly
  • No manual forwarding or lost leads
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Organized Conversations

Keep threads clean and focused by routing messages where they belong.

  • Teams see only replies they need
  • Fewer inbox clutter headaches
  • Quicker follow‑ups boost satisfaction
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Scalable Team Routing

Automate reply distribution as your campaigns—and departments—grow.

  • Map many addresses in seconds
  • Works for promos, newsletters, surveys
  • Track which teams drive engagement
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How Custom Reply keeps teams in sync

From send to follow‑up, every reply finds its perfect home—no extra tools required.

1

Assign a Reply‑To

Choose any verified address before sending—done in two clicks.

2

Send & Capture

Replies bypass the catch‑all inbox and pop up where you planned.

3

Track & Refine

See reply rates by team to fine‑tune future campaigns.

Frequently asked questions

Everything you need to know about SendX and email marketing

Can I use any email as the reply‑to address?

Yes—add and verify the address in SendX once, then assign it to any campaign.

Will Custom Reply hurt deliverability?

No. The feature only changes the reply‑to header; the from‑address and authentication stay the same.

Can I edit the reply‑to after sending?

A sent campaign is locked. Duplicate it, adjust the reply‑to, and resend if needed.

Do I need extra DNS records?

None. Just verify the address inside SendX and you’re good to go.

Is there a limit to reply‑to addresses?

You can store as many verified addresses as you like and pick the right one per campaign.

Still have questions? We're here to help.

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