Feature

Your Email Deliverability CRM Command Center

Resolve inboxing issues fast with incident tracking, root cause analysis, and historical resolution logs.

Trusted by companies worldwide

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Solve issues with confidence and context

SendPost’s CRM empowers teams to tackle deliverability problems like pros — with history, accountability, and clarity.

Automated Incident Creation

Get alerted to domain blacklisting, bounce spikes, or ISP blocks — and open incidents instantly.

  • Track issues automatically or manually
  • One dashboard for all your incident tracking
  • Reduce overlooked issues with smart triggers
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Smart Prioritization & Root Cause

Tag, sort, and rank incidents by business impact — and trace problems to specific IPs or accounts.

  • See which sub-accounts are impacted
  • Investigate domain, IP pool, or ESP-level issues
  • Use smart tags to group common failures
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Institutional Knowledge Base

Every resolved incident adds to your internal documentation and recurrence prevention tools.

  • Build your email operations playbook
  • Log actions, notes, and escalations
  • Get reminders for recurring deliverability risks
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How Deliverability CRM Works

SendPost centralizes incidents from across your account, automates issue detection, and documents each resolution.

1

Incident Triggering

Automatically or manually create issues based on bounce spikes, blacklists, or sudden volume drops.

2

Tracking & Ownership

Assign incidents, log findings, and track resolution progress — with visibility across your org.

3

Knowledge Creation

Resolved incidents are logged for future reference, trend spotting, and new team onboarding.

Frequently asked questions

Everything you need to know about SendX and email marketing

What triggers an incident in the CRM?

Incidents can be triggered automatically (e.g., blacklists, bounce spikes) or manually created by your team.

How is impact measured for prioritization?

You can tag incidents by revenue, brand, or operational impact and prioritize based on their criticality.

Can I use this with multiple teams?

Yes. The CRM supports collaboration with team-wide visibility, assignment tracking, and documentation notes.

Can I integrate SendPost with my own application?

Absolutely. SendPost is designed for developers. We offer a robust Email API, SMTP relay service, and SDKs in over 14 programming languages. Additionally, our Email Webhooks allow you to receive real-time event data directly in your application for seamless integration and workflow automation.

Do you offer a free plan or trial?

Yes, we offer a very generous free forever plan that includes up to 25,000 free emails every month. This plan is designed to give you the freedom to build, test, and fully integrate SendPost into your application without any cost or commitment. No credit card is required to sign up.

Still have questions? We're here to help.

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